VivaHealthGuide
Refund Policy
We want you to shop with confidence. This page explains how refunds and support work for our digital products.
How Our Products Work
At VivaHealthGuide, everything we make is a digital product — our diabetes-friendly cookbooks, meal planners, and health guides. That means there's nothing to ship and nothing to wait for.
The moment your purchase is complete, your download is ready. You'll get instant access to open, read, and start using your guide right away — often before you've even finished your cup of coffee.
Delivered instantly, every time
Because your order is delivered immediately as a download, there's no package in transit to send back. This is exactly why our refund approach works a little differently than it would for physical items — and we've kept it simple, fair, and easy to understand.
When a Refund May Be Considered
While our products are delivered instantly, there are a few situations where we're always happy to take a closer look and make things right.
Duplicate Purchase
You were accidentally charged twice for the same product.
Technical Delivery Issue
A download or access problem that our support team could not resolve.
Accidental Duplicate Order
You purchased the same guide or planner more than once by mistake.
Non-Refundable Items
Our cookbooks, meal planners, and health guides are digital downloads — delivered to you instantly the moment you buy them. Because of that, completed purchases are generally non-refundable once the files have been accessed or downloaded.
This is simply how instant digital products work — much like an e-book or downloadable planner you'd buy anywhere else. Once it's in your hands, it can't be returned. It's standard practice for digital goods, not a penalty, and it lets us keep offering these resources at a fair, accessible price.
Still unsure or ran into a problem accessing your files? Reach out to our friendly support team — we're always here to help make things right.
Need Help?
Our support team is happy to help resolve any download or access issues quickly — often before a refund is even needed. Just reach out and we'll make sure you get the guides you paid for.
Contact Support
REFUND PROCESS
How to Request a Refund
Four simple steps and our team takes care of the rest. Here's exactly what to do.
1
Contact Support Within 30 Days
Reach out to our team within 30 days of your purchase.
2
Include Your Order Number
This helps us find your purchase quickly.
3
Include Your Purchase Email
The email address used at checkout.
4
Describe the Issue
Let us know what went wrong so we can help fast.
Get in Touch
Have a question about your refund or order? Our friendly support team is here to help.
support@vivahealthguide.com
We typically respond within 24 hours.
Frequently Asked Questions
Because our cookbooks, meal planners, and guides are delivered instantly and can be downloaded right away, we treat completed purchases as final once accessed — this is standard for digital products.
Contact our support team right away with your order number and purchase email, and we'll resolve it quickly, usually within 24 hours.
Yes! You can re-download your purchased files anytime from your account or the original confirmation email.
Our team typically replies within 24 hours, often sooner.
Shop With Confidence
Your purchase is protected every step of the way — so you can focus on enjoying food again.