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Frequently Asked Questions
Everything you need to know about your VivaHealthGuide purchase — clear answers, no confusion, no hassle.
Getting Started
VivaHealthGuide is a digital wellness brand offering diabetes-friendly cookbooks, meal planners, and resources designed to help you enjoy food again while managing blood sugar with confidence.
All our products are digital downloads — no physical shipping, no waiting. You get instant access to PDFs and guides you can use on any device.
Our resources are created for anyone managing diabetes or prediabetes who wants practical, delicious, doctor-informed guidance — especially those who want food to feel joyful again, not restrictive.
Orders & Downloads
Immediately after checkout, you'll receive an email with secure download links to access your files instantly.
Access is instant — within minutes of completing your purchase, your download links arrive in your inbox.
Yes, your download links remain accessible, and our support team is always happy to resend them if needed.
Our digital products work on any smartphone, tablet, computer, or e-reader that can open a PDF.
Refunds
Yes — we offer a money-back guarantee. If you're not satisfied within 30 days, just reach out and we'll make it right.
No worries — contact our support team with your order details and we'll promptly refund the duplicate purchase.
If you're having trouble accessing your files, email us right away and we'll get you sorted quickly.
Support
You can reach our friendly support team anytime at support@vivahealthguide.com — we're always happy to help.
We typically respond within 24 hours, often much sooner, because your peace of mind matters to us.
Still Have Questions?
Our team is here for you — reach out anytime and we'll make sure you feel confident about your purchase.
Contact Us
contact@vivahealthguide.com
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