Refund Policy

Last updated: June 2025

Our Commitment to You

At Viva Health, your satisfaction is our top priority. We stand behind every product we create and we want you to feel completely confident in your purchase. That is why every order comes with our simple, no-hassle 30-day money-back guarantee.

1. Our 30-Day Money-Back Guarantee

If you are not completely satisfied with your purchase for any reason, simply contact us within 30 days of your purchase date and we will issue you a full refund — no questions asked, no complicated process, no hard feelings.

We mean it. If it did not work for you, we do not want to keep your money.

2. How to Request a Refund

Requesting a refund is simple:

  • Send an email to contact@vivahealthguide.com
  • Include your order number and the email address used at checkout
  • Let us know you would like a refund

That's it. No need to explain yourself or justify your decision. We will process your refund within 3–5 business days and you will receive a confirmation email once it has been completed.

3. Important Notes About Digital Products

Because all Viva Health products are instant digital downloads, we are unable to accept the "return" of a file itself — once downloaded, the file remains on your device. However, this does not affect your right to a refund. Our 30-day guarantee applies regardless, and we will still refund you in full if you are not satisfied.

We simply ask that refund requests are made in good faith. We trust our customers and we ask for that trust in return.

4. Refund Eligibility

You are eligible for a full refund if:

  • Your request is made within 30 days of your purchase date
  • You purchased directly from vivahealthguide.com
  • You contact us at the email address provided below

You may not be eligible for a refund if:

  • Your request is made after 30 days from the purchase date
  • The purchase was made through a third-party platform (please contact that platform directly)

5. Processing Time

Once your refund is approved, please allow:

  • 3–5 business days for the refund to be processed on our end
  • 5–10 business days for the amount to appear back on your original payment method, depending on your bank or card provider

6. Didn't Receive Your Download?

If you completed your purchase but did not receive your download link, please check your spam or junk folder first. If you still cannot find it, contact us immediately at contact@vivahealthguide.com and we will resend it right away. This is not a reason for a refund, we will always make sure you receive what you paid for.

7. Contact Us

For any refund requests or questions about your order, please reach out to us at:

📧 Email: contact@vivahealthguide.com
🌐 Website: vivahealthguide.com
⏰ Response time: Within 24–48 hours, Monday to Friday